Last Updated on September 28, 2023
Many organizations today are leveraging healthcare managed services (MSPs) to improve and optimize their workforce efficiency. But choosing the right partner can be difficult. How can leaders be sure that a company will take the necessary steps to meet their unique needs? With this MSP onboarding checklist, you’ll have some specific questions to ask to make sure any potential partner is up to the task.
> Onboarding an MSP at your facility? Explore How to Successfully Implement Healthcare MSP
Why Have an MSP Onboarding Checklist?
There are many good reasons why healthcare organizations turn to MSP providers to help supplement their clinical workforce. By outsourcing the administrative burden of sourcing and hiring workers, administering invoices and payroll, and more, leaders can free up valuable time for their teams to do what they do best — provide premium, patient-centered care.
Given the importance of the job, it is crucial to entrust it to capable hands. In selecting an MSP partner, leaders must ensure they understand their operational needs and that the partner is committed to ensuring success. However, how can leaders obtain valuable insights into this matter? This is where a healthcare MSP onboarding checklist becomes useful.
Healthcare Workforce MSP Onboarding Checklist: 7 Considerations
Managed service providers have their own processes for onboarding clients. And as a leading healthcare MSP, we at CareerStaff understand this process better than most others. With our MSP onboarding checklist, leaders better understand what expectations to bring to the table, and what questions to ask a potential partner to ensure the best possible outcomes.
1. Technological Expertise and Diversity
The first item on our MSP onboarding checklist is making sure that a potential partner can understand your existing systems, and adapt any potential solutions to it. They should demonstrate the willingness and ability to bring your current tech up to date with industry standards regarding cybersecurity and user experience (UX), both of which are essential components to long-term success.
It’s important to make sure that a prospective MSP partner can offer a comprehensive action plan to ensure a smooth technological synthesis. They should offer an approach that’s technology-neutral, to accommodate your specific needs. And they should come to the table with specific plans for:
- Updating applications and network environment to meet current industry standards
- Conducting an inventory of current equipment from mobile devices to network infrastructure, reviewing applicable warranties and creating a plan for access configuration
- Reviewing business applications and associated software license terms and contracts
- Reviewing all other existing relationships with current tech vendors, including Internet service providers, leasing and service contracts
- Securely importing necessary data, including regulatory compliance for the handling and storage of private health information (PHI)
- Improving best processes by applying innovations in automation and healthcare AI
2. Upholding Your Standards with a Fully Customized Solution
A healthcare MSP partner should also be fully prepared to customize its approach. This includes working with you to determine what aspects of workforce management best align with your larger strategic needs and initiatives. Instead of being presented with a single option, you should be offered a spectrum of solutions to best utilize your resources while expanding your capabilities.
To achieve your strategic goals and key deliverables, it’s important to find an MSP who understands them and takes the best possible action to fulfill them. Additionally, they should have a clearly defined plan for resolving potential issues at every stage, including planning, implementation, and administration. Along with this, they should be able to identify new opportunities for improvement based on daily results.
3. Dedicated Communication and Account Management
Dedicated Communication and Account Management is pertinent for your MSP onboarding checklist. It’s rare to find an MSP that doesn’t offer clients their own dedicated communication channel complete with technical support and an account manager. Often, a team of these professionals will be on hand. But will they be up to the task of ensuring smooth sailing, even when the weather gets windy?
To best answer this question, it’s important to clearly define the details of who you can contact, and when, and to what extent they’ll be able to help you. This level of clarity is important throughout the entire relationship. Additionally, it entails guidance and support during setup and ongoing assistance after implementation.
4. Attention to Detail
Do the representatives from MSP possess the necessary attention to detail to meet your requirements to the best of their abilities?
This can be tested by requesting operational assessments in the discovery phase. Pay attention to the level of detail in the responses, and whether they align with your organizational values. It’s also important to note whether questions are answered in a way that seems actionable to you.
5. Actionable Industry Expertise
Constantly changing regulatory requirements and fee schedule reimbursement rates can be difficult for even large organizations with extensive resources. For smaller facilities and practices, it’s even more of a challenge. That’s why it’s important to ensure that your healthcare MSP not only understands the industry, but can offer practical expertise.
In particular, they should demonstrate an ability to fulfill applicable compliance requirements, including HIPAA, HITRUST and the NIST Healthcare Information Technology framework. They should also be able to proactively alert you to changes in the regulatory landscape. Additionally, MSPs should help make sure you’re compliant, and that your cybersecurity measures are up to date.
> Pro Tip: Choose a Healthcare MSP with Joint Commission Gold Seal Certification
6. Clarity on Finances and Expectations
A key part of any MSP onboarding checklist is making sure that financial terms are clearly defined today, and in the event of any contingencies in the days, months and years to come. Are they letting you know the precise details of pricing and invoicing in a way that’s understandable and forthcoming? Or does this information seem vague, or difficult to get a clear answer on — or does it seem too good to be true?
It’s crucial to avoid misunderstandings around the cost of unexpected events that may require your organization or any facility to scale up or down. Such misunderstandings can have significant impacts in the long run. Therefore, it’s essential to have clear figures on every aspect of pricing. You should also ensure that personnel with legal and financial expertise review them. Outside counsel should be utilized if necessary.
7. A Nationwide Labor Pool to Ensure Optimum Staffing
Lastly, ensure contingency staff availability is on your MSP onboarding checklist. Organizations that use healthcare managed service providers for workforce optimization gain more than just efficiency and cost savings. Partnering with a leading MSP like CareerStaff also grants access to a nationwide network of clinical workers. From RNs, CNAs and LPNs to respiratory therapists, PTs, OTs, technologists, pharmacists and more, we’ve got thousands of skilled clinical professionals on our roster.
Onboard Healthcare Managed Services (MSP) At Your Facility
Having 30+ years of expertise, we can assure our MSP partners have the workforce solutions they need — for daily operations, or in a moment of crisis. Trust CareerStaff to provide you with the best healthcare professionals who are dedicated to delivering compassionate and personalized care to meet your unique needs.
If you’re looking for a partner who can cover this MSP onboarding checklist with flying colors, you’ve come to the right place! Contact us to learn more about our clinical workforce solutions, or request a free consultation now.